Sunday, November 20, 2005

Outsourcing and India

Outsourcing outrage Indian call-center workers suffer abuse

Now begins me getting mad:

Debalina Das, 22, a computer help-line agent in the city of Hyderabad in south India, punched the button last winter for a call from the United States.

The caller greeted her with a torrent of racial and sexual slurs, accused her of "roaming about naked without food and clothes" and asked, "What do you know about computers?"

The diatribe ended with the comment:"This company is just saving money by outsourcing to Third World countries like yours."

Is this how his parents taught him to talk to people? Where is the courtesy, where is the culture? This shows me how racists pigs like this need a reality check.

Not everyone is happy about the growing ties between the two nations. An anti-outsourcing movement has drawn wide support as layoffs continue to mount at such U.S. companies as IBM, which is cutting 13,000 jobs in Europe and the United States and adding 14,000 in India, according to the Washington Alliance of Technology Workers.


Okay, I guess with that move of jobs, IBM just saved 600 million dollars while increasing their profit margin. This could mean that the jobs that did survive are getting more money. Do people forget that capitalism that the US economy is based on functions on profit?
One of the episodes recreates a real-life exchange that occurred in January between an American and an Indian agent that has become notorious among the call center crowd here. On the Philadelphia radio show "Star and Buc Wild," host Troi Terrain phoned an Indian call center pretending to order hair beads for his daughter. The call quickly turned vicious.

"Listen to me, you dirty rat eater," Terrain growled, to muffled laughter in the studio. "I'll come out there and choke the -- out of you. You're a filthy rat eater. I'm calling about my American 6-year-old white girl. How dare you outsource my call?"

If I could meet this guy, he is going to get an earful from me. F*&#king racist pig.

Now, some real research from Deutsche Bank: Outsourcing to India: Crouching tiger set to pounce (Via New Economist) *WARNING: PDF file*

It's a fascinating read if you would like more information on ITO/BPO in India.

Here is a Wikipedia article: Wikipedia: Outsourcing

I wonder what your views on outsourcing are. I wouldn't mind a discussion on this topic.


Tags: Opinion


[Listening to: Way Away - Yellowcard - Ocean Avenue (3:21)]

2 comments:

Sean said...

Dude, the racial manner that people have towards each other is sickening at times. All people have to realize that the world that they live in is a global one, not one that consists of their mama, papa, and little brother. I don't understand why this outsourcing issue is such a big deal to some Americans. Sure the jobs are being transferred to a diffrent countries, but these people that loos their jobs in the US find another one easily. As long as these companies make sure not to exploit the people, I think another turn toward a globalized world is a good thing, but the racial issue must be banished.

Sean said...

Dude, the racial manner that people have towards each other is sickening at times. All people have to realize that the world that they live in is a global one, not one that consists of their mama, papa, and little brother. I don't understand why this outsourcing issue is such a big deal to some Americans. Sure the jobs are being transferred to a diffrent countries, but these people that loose their jobs in the US find another one easily. As long as these companies make sure not to exploit the people, I think another turn toward a globalized world is a good thing, but the racial issue must be banished.